Effective Date: June 1, 2025

At Revive U – Ottawa Mobile IV Therapy, we respect your privacy and are committed to protecting your personal information and personal health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, date of birth, address, phone number, email, and payment details.

• Personal Health Information (PHI): Medical history, medications, allergies, health conditions, and treatment records.

• Usage Information: Appointment details, communication records, and interactions with our website or booking systems.

2. How We Use Your Information

Your information is used to:

• Provide safe and effective IV therapy treatments,

• Verify your eligibility for services,

• Communicate appointment confirmations, reminders, and updates,

• Process payments and billing,

• Maintain accurate medical records,

• Improve our services and operations,

• Comply with legal, regulatory, and professional requirements.

We will never sell or rent your information.

3. Sharing and Disclosure

Your information will only be shared:

• With our licensed healthcare professionals who need access to provide your treatment,

• With your express consent, such as when coordinating with your physician or insurer,

• As required by law, regulation, or court order,

• To protect your health or safety in urgent situations.

4. Data Storage & Security

• Records are stored securely in compliance with PHIPA and PIPEDA requirements.

• Only authorized personnel have access to your information.

• Electronic records are encrypted and password-protected.

• Paper records (if any) are stored securely and destroyed when no longer needed.

5. Your Rights

You have the right to:

• Access your personal health information,

• Request corrections to your records,

• Withdraw consent for the use or disclosure of your information (except where required by law),

• Ask how your information has been used or shared.

Requests can be made in writing to our Privacy Officer.

6. Retention of Information

We retain your information only as long as necessary to provide services and comply with applicable laws and regulations. After this period, records are securely destroyed.

7. Cookies & Website Use

When you visit our website, we may collect limited information (such as IP address, browser type, and usage patterns) to improve functionality and user experience. You can disable cookies through your browser settings.

8. Updates to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available on our website. Continued use of our services indicates acceptance of the updated policy.

9. Contact Information

If you have questions, concerns, or requests about your privacy, please contact:

Privacy Officer
Revive U – Ottawa Mobile IV Therapy
Email: reviveuottawa@gmail.com
Website: www.reviveu.ca